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At Natural Stove, we take pride in offering high-quality products and excellent customer service. Please read our return and refund policy carefully before making a purchase.
1. Check Before You Take
We strongly encourage all customers to inspect the product thoroughly before taking it home. You are welcome to check for any physical damage, functionality, or defects at the time of handover.
Once the product leaves our store or delivery point, it is considered accepted in good condition.
2. No Refund for Customer-Caused Damage
We do not offer refunds or exchanges for products that are:
- Broken, scratched, or damaged by the customer after purchase
- Used, altered, or tampered with
- Returned in a condition that prevents us from reselling the product as new
3. Return Eligibility
A return or exchange may be considered only under the following conditions:
- The product has a manufacturing defect
- The issue is reported immediately upon receiving the product
- The product is in its original, unused condition with all parts intact
In such cases, we will inspect the product, and if eligible, offer a replacement or store credit. No cash refunds will be issued.
4. Contact for Assistance
For any issues or to report a problem, please contact us immediately via:
📞 Phone & WhatsApp: +8801878762097
We appreciate your understanding and cooperation.